Last Updated: 01/10/2025

1. Introduction

At Eye Design Optics, we are committed to protecting your privacy and personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website (myeyedesign.com) or use our services.
By using our website or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

- Personal Information You Provide:
  - Full name, email, phone number, date of birth (for age verification)
  - Account login details (passwords are encrypted)
  - Billing and shipping addresses
  - Payment details (processed securely via third-party providers)
  - Order history and preferences
  - Prescription details (from licensed professionals)
  - Pupillary distance and eye care provider information
  - Customer service inquiries, reviews, and newsletter preferences

- Automatically Collected Information:
  - IP address, location, device, operating system, and browser type
  - Pages visited, time spent, referral sources
  - Cookies and tracking technologies (session, analytics, preferences, marketing – with consent)

- Information from Third Parties:
  - Payment processors (transaction confirmations)
  - Delivery partners (status updates)
  - Eye care providers (for prescription verification)
  - Social media platforms (if you interact with us there)

3. How We Use Your Information

We use your information to:
- Process and deliver orders
- Verify and customize prescriptions
- Provide customer support and resolve issues
- Personalize your shopping experience
- Send service updates and (with consent) marketing communications
- Improve website performance, analytics, and inventory planning

We will never sell your personal information to third parties.

4. Legal Basis for Processing

We process personal data based on:
- Contractual necessity – to fulfill your orders
- Legal obligations – for tax, warranty, and healthcare regulations
- Legitimate interests – for fraud prevention, business operations, and customer service
- Consent – for marketing and optional communications

5. Sharing Your Information

We only share your data with:
- Payment providers, shipping partners, and IT service providers
- Licensed optometrists and lens manufacturers (for prescription validation)
- Regulatory authorities, if required by law
- Successors in the event of a business transfer (with safeguards in place)

6. Data Security

We take strong measures to protect your data, including:
- SSL encryption and secure servers
- PCI-DSS compliant payment processing
- Regular audits and staff training
- Quick response procedures in case of a data breach

7. Data Retention

- Account information: While active + 3 years
- Orders: 7 years (legal/tax purposes)
- Prescriptions: 3 years (or as required by law)
- Marketing preferences: Until you unsubscribe

8. Your Rights

You may:
- Access, correct, or delete your data
- Request a copy of your information
- Restrict certain processing activities
- Opt out of marketing communications at any time

To exercise your rights, contact us at info@myeyedesign.com or call +965 9976 8184.

9. Cookies

We use cookies to improve your experience. You can manage preferences through your browser settings or our on-site cookie consent tool.

10. Children’s Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this policy from time to time. Any significant changes will be posted on this page and notified to registered users.

12. Contact Us

For questions or privacy requests, please contact:

Eye Design Optics
? Kuwait
? +965 9976 8184
? myeyedesign.com
✉️ info@myeyedesign.com